For most, if not all B2C companies, social media serves the dual purpose of a digital front desk and a channel for market research.

The PR industry is changing, and necessarily so. Gone are the days when PR consisted of sending out a press release to print papers, checking publications, cutting relevant mentions and sending timely responses thanking for the...

The other day I was talking with the Social Media Manager of a company in the airline industry. He was lucky to have a Social Monitoring tool to listen to conversations about his company, its brand (earned media), measure the...

"67% of consumers now tap networks like Twitter and Facebook for customer service." In our previous post about the benefits of Twitter for digital marketing, we have seen how the social network could help you analyze crises, ...

With the largest demographic on social media as their key target audience, how are universities drawing in large online communities and ensuring high levels of engagement from their publications?

When researching digital agencies, what are the standard criteria you look for? A large following? A strong online presence? Or is it most important to you that they know how to interact with their community? After all, the job...

When researching digital agencies, what are the standard criteria you look for? A large following? A strong online presence? Or is it most important to you that they know how to interact with their community? After all, digital...

We're thrilled to announce today a brand new and highly anticipated addition to the Digimind Social platform!

We are thrilled to announce our partnership and integration with Hootsuite, the world’s most widely used social relationship platform. Digimind’s powerful social media listening platform now integrates with Hootsuite’s engagement...

Great news! We’re thrilled to announce that Digimind has been recognized as one of the Top 15 Social Monitoring Tools by Goldbach Interactive in 2014 (infographic below).