6 min read online-reputation-agents-and-drivers
Melissa Chue | Build Strategy - Nov 24, 2016

15 Best Practices for Managing Your Online Reputation: Agents & Drivers

Online reputation is the single biggest challenge faced by brands and marketers, according to a 2015 study conducted by Brunswick Insights with over 200 communications directors.
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1 min read
Melissa Chue | Build Strategy - Nov 9, 2016

Report: What do Southeast Asia's consumers want from insurance brands?

Insurance companies work round the clock to meet their customers' needs, whether it's processing a claim or answering their questions. Like many B2C industries, there is a growing need for more options to interact with insurers...
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2 min read sea-top-insurance-companies-blog-1
Melissa Chue | Asia Pacific - Nov 2, 2016

Report: Southeast Asia's Top 5 B2C Insurance Brands on Social Media

Insurance is a highly competitive space that operates across multiple products, such as home, life, automotive, health, and travel. On the consumer front, there is a constant need for information to be available, accurate, and...
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2 min read
Melissa Chue | Asia Pacific - Nov 2, 2016

Report: Southeast Asia's Top 5 B2C Insurance Brands on Social Media

Insurance is a highly competitive space that operates across multiple products, such as home, life, automotive, health, and travel. On the consumer front, there is a constant need for information to be available, accurate, and...
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3 min read digimind-award-2
Jerome Maisch | Benchmark - Sep 22, 2016

Digimind ranked as the leader in G2 Crowd's Fall 2016 Top Social Media Monitoring Software Report

G2 Crowd is a world leading business software review platform, and has recently
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2 min read top-20-retail-us-retail-companies-on-social-media
Jerome Maisch | Build Strategy - Sep 16, 2016

REPORT: The Top 20 U.S. Retail Companies on Social Media

The retail industry is in for a turbulent future as retail sales struggle overall across the country. This report analyzes the top 20 retailers in the U.S. and measures their social media efforts and campaigns to gain market...
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5 min read
Jerome Maisch | Build Strategy - Sep 13, 2016

Creating an RFP for Social Media Monitoring? Here’s What You Need to Know

So, you’ve decided that your organization needs a social media monitoring tool? Congratulations! You’re on your way to becoming an insight-driven company that is predicted by Forrester to grow at least 30% each year.
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1 min read malaysia
Melissa Chue | Asia Pacific - Aug 31, 2016

Report: Malaysia's Top Telecommunications Companies on Social Media

We covered Singapore’s telecommunications industry on social media in our last post: which companies are leading the pack on social, and what makes customers tick?
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8 min read
Jerome Maisch | Build Strategy - Aug 30, 2016

Social Media Listening for Crisis Management

When a crisis occurs for any business there is rarely a simple solution to the problem. Once a crisis occurs the only thing a company can control is the way they handle the incident, and how they communicate those efforts. Simply...
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3 min read top-companies
Jerome Maisch | Benchmark - Aug 3, 2016

REPORT: The Top 50 Insurance Companies on Social Media

The insurance industry is traditionally indebted with rules, regulations and corporate vernacular that it’s hard to see a common connection between its outward image and public perception and social media.
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