9 min read Blog - 7 Ways to Use Social Listening for Customer Service - Featured Banner
Andy Ang | Digital Marketing - Oct 11, 2021

7 Ways to Use Social Listening for Customer Service

Responding to customers on social media can increase advocacy by 25% and decrease churn rate by 15%.
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4 min read insurance-companies-optimize-customer-service
Graeme Anderson | Build Strategy - Oct 3, 2017

3 Strategies for Insurance Companies to Optimize Their Customer Service

A case study on how insurance brands can optimize online customer care through real-time analysis of online conversations.
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