2 min read
Melissa Chue - Dec 6, 2016

Definition🎁 : "Social ROI" for MRM//McCann Singapore - Digital Marketing Advent Calendar

On Day 5 of our Digital Marketing Calendar, MRM//McCann Singapore's Head of Social, Jim Guzman, fills us in what Social ROI is, and what metrics are important to track. 

🎈 What is "Social ROI"?

Social ROI is about tracking and measuring the performance of your social media campaigns and activities – does it meet client objectives? Does it help build brand opinion? Does it justify the time and money invested on the platform?

In the end, it’s about seeing how it contributed to the overall success of the brand.

🔎 What are the key metrics marketers should focus on?

Understanding the role of social in the marketing mix is key. Only then can marketers pinpoint which platform to activate for each campaign. Social media listening can also glean a wealth of information about a brand’s customers and online reputation, both on their owned social media channels as well as on the web. With these added insights, marketers can optimize their social strategies.


Reach: Are your content and campaigns reaching a wider audience on social?

Engagement: These days, it’s not just about the number of followers on your social media channels, but how many are actually regularly engaged by your content.

Influence: How much did your initiatives affect the mindset – or the purchase behaviour – of your audience on social?

We'll be back with more insights tomorrow. In the meantime, follow #DigiAdventCalendar on Twitter and Instagram, or sign up to get the full glossary developed to you on 25th December!


Marketing influencers are sharing their 2017 industry insights this holiday season

Written by Melissa Chue

Melissa is a digital advocate who loves diving into the latest trends in digital and social media. Since joining Digimind’s marketing team in 2015, she has written studies for over 15 industries in Asia Pacific. When she is not telling stories about data, Melissa can be found exploring her favourite cafes and hangouts on Instagram @chuepachups.