Our Top Tweets have thus far focused on social media platforms and given some great insights into how to really make the most of these channels. This week, whilst of course still surrounding our favourite topic – Social Media, we are sharing our top Tweets about #CustomerService. More and more often consumers are taking to Social Media to contact companies with their customer service queries – good or bad. But what does this mean? If potentially brand damaging effects from this new way of communicating are to be limited you must have your head in the game and be on top of your Customer Service Twitter strategies.

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Has something else caught your attention in the Twitter sphere? Drop us a line below so we can produce more of what you love!

Mohammed El Haddar
Mohammed El Haddar is CTO and CEO at Digimind, USA. With new developments and concepts constantly changing, he knows how to outsprint the pack to make Social Media Monitoring the key to business success.

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